1. Scope of policy application
   All men’s clothing and accessories sold (including but not limited to tops, trousers, shoes, belts, etc.) are Final sales and no-reason returns, exchanges and refunds are not supported.
   Exceptional circumstances: If the received goods have obvious quality issues (such as damage or serious flaws), please provide clear photos/videos with packaging and contact us by email within 48 hours after signing for the goods for handling.
2. Unsupported return scenarios
   Returns or refund requests will not be accepted under the following circumstances:
   Returns and exchanges proposed by customers due to their subjective reasons (such as size mismatch, color difference, dislike for style, etc.);
   Goods that have had their labels removed, washed or worn;
   Applications for quality issues that exceed the 48-hour feedback period.
3. Quality issue handling process
   If you think there is a quality problem with the product:
   Contact customer service: Send an email to oviacity@clotformens.com with the subject line “feedback on quality issues + order number”;
   Provide evidence: Attach high-definition photos/videos of the problem part of the product and the order information;
   Review result: We will reply with the solution by email within 3 working days (such as re-sending or partial compensation).
4. Shopping suggestions
   Please carefully check the size table, material description and color display on the product detail page before placing an order.
   For orders in the cooling-off period, you can contact customer service to try to intercept them (only for those that have not been dispatched).
5. Policy Update
   We reserve the right to modify this policy. The updated terms will be posted on the website and take effect immediately.